VODA 5-Piece Outdoor Holder Fireplace Accessories Large Fire Kit Fireplace Tools Set

Description

• Fireplace Tools Set: This black fireplace accessories set, fire place decoration tool set includes sturdy stand with heavy base, brush broom, antique shovel, tong, fire pit poker. Each of them has a firm handle with ergonomic twist-shaped. The unique and modern design can not only meet your different needs, but also improve the visual effect. It can be well matched with indoor or outdoor fireplace.
• Strong & Durable Construction:The fireplace accessories sets are made of heavy duty and high quality cast iron, which is more durable and not easy to deform. Black powder coating on the surface can make it anti-rust and can last for many years. The heavy-duty metal body of the stand and fire tools for fireplace provide reliable durability and can easily withstand the heat of the fire.
• Simple Assembly: The fireplace tool set does not require installation tools and screws, just tighten each part one by one. All accessories are easy to install and disassemble, convenient to store when not in use.
• Measures 33in Height: The fireplace toolset includes sturdy stand with heavy duty base, brush, shovel, tong and fireplace poker, one for each. Measures 33 inch height by 7.8 inch width, which makes the fireplace sets perfect for your indoor fire place, fire screens, log holder, wood stove and hearth.
• Multi-Function Tools: This black fireplace accessories set, fire place decoration toolset includes sturdy stand with heavy base, brush broom, antique shovel, tong, fire pit poker. Each of them has a firm handle with an orb at the top. This sturdy fireplace tools set can serve your indoor/outdoor fireplace, stone stove, or wood stove for a long time.

Specifications

Package included:

I JUST PLACED AN ORDER, WHEN WILL IT SHIP? 


Please allow 2 - 3 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

• Average transit times : 7 - 15 business days . Other products in your order may take up to 7-15 business days depending on where they're stocked.
• There are some circumstances beyond our control (strikes, natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery time is the responsibility of the shipping company.

TRACKING INFO: CLICK THE SIGN-UP BUTTON

Please click the ‘SIGN UP’ button to be updated on the shipping status of your parcel.  If the parcel is returned to our depot, we will charge the customer to resend the parcel.

WILL I RECEIVE A TRACKING NUMBER?


We provide tracking information for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfilment centres across the globe as our product research team spends the time to source for quality yet affordable products. When you receive your tracking number, you can track your order on our tracking page. 

If you did not receive your tracking number when you received the shipping confirmation email, please let us now! 

CAN I CANCEL MY ORDER?


If you want to cancel your order, you can do so within the 24 hours of placing your order. If the item has already shipped, please email support@wintercocoon.com. All you need to do is send us an email with the subject line ‘CANCEL’.

I HAVE ENTERED AN INCORRECT ADDRESS!


If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email . If the address is wrong, we can correct this within 24 hours.

After the product has been shipped, we will not be responsible and will not be able to proceed to a refund if you submitted a wrong address.

We are not responsible for misspelled addresses and names. If the packet is returned to our depot, the customer will be charged to resend the parcel.

We ask all our customers to double-check their personal information, once the parcel is shipped, we are not able to cancel any orders. Be aware of that.

MY ITEM ARRIVED DAMAGED 


We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us the date of delivery with:     

• Your order number.     
• Pictures or a video of the damaged product.

Once received, we’ll be happy to send out another free of charge.

DUTIES/VAT

Depending upon your country, being required to pay duties and/or VAT on your order is certainly possible. It is not possible for us to estimate any duties/taxes in advance, or to charge you for this amount. If a Duty or VAT is owed to your country’s customs department, the customs department will notify you when the package arrives in your country. The customer is liable to pay this Duty or VAT. 

No duties or VAT are owed for orders being delivered within the USA.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours.